As we are only a small service based business we rely on our lovely clients to pay our way.
Our late night appointments and Saturday appointments are our busiest times. We like to ensure that everyone can receive the best service during these times and can keep the appointment times that they prefer.
As a result, we go out of our way to ensure that we work 3 late nights in a row and open late on Saturdays. We often, on busy weeks, extend into 4 late nights to provide our clients with the best possible service.
As I’m sure you can imagine, it can be difficult if our schedule is all booked up and we have extended our hours to then have a client not show up and have not called us to let us know.
This doesn’t happen often but when it does happen, and on a regular basis, it starts to cost the business and our lovely therapists don’t receive the rewards that they deserve for committing their personal time to working late nights for you.
We therefore ask if you can’t make your appointment to allow us at least 24 hours notice to fill your space. We do try to help by offering reminder text messages but to avoid any disappointment we suggest that you also pop your appointment into a diary or your phone.
If you have to cancel within 24 hours, and we can’t fill your appointment space, then please don’t be offended if we ask you for a 50% cancellation fee to cover the lost income to the business and lost wages to your therapist.
Likewise, we try to offer our clients savings for regular bookings, we reserve the right to not honour your regular discount if there has been at least 2 no shows ( a no show is when you make an appointment and then just don’t show up – with no phone call to let us know ) within the 6 month period.
We value customer service and put a lot of time and effort into making your time the best possible experience. We feel this is fair to our team to honour their hard work and dedication
Thank you for understanding,